Dear buyer:
Thank you for choosing our product! In order to provide you with a clearer understanding of the shipping related matters of your order, the following statement is hereby made:
1、 Delivery time
After you successfully place the order and complete the payment, we will conduct order review and package the goods within 1-3 working days.
In case of special circumstances (such as product shortage, holidays, large-scale promotional activities, etc.), the delivery time may be delayed. We will inform you of the specific situation and expected delivery time in advance through order messages or emails.
2、 Logistics selection
We will select a suitable cross-border logistics service provider for you based on factors such as your shipping address, product attributes, and logistics timeliness, including but not limited to international express delivery, dedicated logistics, etc.
If you have special requirements for logistics methods, please contact our customer service before placing an order, and we will do our best to coordinate for you. Any additional logistics costs incurred will be borne by you.
3、 Customs clearance reminder
Cross border goods need to go through customs clearance during transportation, which usually takes 3-7 working days. However, the specific time may vary due to factors such as customs policies and inspection conditions in the destination country/region, and the time saved in this process is not included in the normal logistics transportation time.
During customs clearance, you may be required to provide relevant information such as your ID card and recipient information. Please cooperate actively. If customs clearance is delayed or fails due to your failure to provide relevant information in a timely manner, you will bear the responsibility on your own.
4、 Logistics tracking number inquiry
After the goods are shipped, we will promptly upload the logistics tracking number to the order system. You can log in to our platform account and check the logistics information in "My Orders".
You can also check the real-time transportation status of the goods by entering the logistics tracking number on the official website or app of the logistics service provider we provide.
5、 Transportation duration
The transportation time varies among different destination countries/regions. Generally, international express delivery takes 7-15 working days, while dedicated logistics takes 15-30 working days.
During transportation, it may be affected by force majeure factors such as weather, traffic, and customs inspections, resulting in an extended transportation time. Please be patient and wait.
6、 Precautions
Please make sure to accurately fill in the shipping address, contact phone number, and other information when placing an order to ensure that the information is complete and accurate. If the goods cannot be delivered or lost due to incorrect address information, we will not be held responsible.
After the goods are delivered, please check on the spot whether the quantity, appearance, etc. of the goods are intact and undamaged. If any problems are found, please communicate with the logistics personnel in a timely manner and refuse to accept, while also contacting our customer service for handling.
Once cross-border goods are shipped, returns and exchanges are not supported for non quality issues. If there is a quality issue with the product, please contact customer service within 7 working days after receiving the goods and provide relevant pictures or video evidence. We will handle it properly for you according to the specific situation.
If you have any questions, please feel free to contact our online customer service at any time. We will be dedicated to serving you.